Elite Five Star Club Program & Benefit Brochure Updated 3-12-20

Beautiful Locations And Treasured Memories Await

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elcome to the Villa Group’s Elite Five Star Membership Club! When you enter the Elite Membership Club, you’ll be immersed in preferential treatment amidst the seemingly endless amenities of Villa Group luxury

for the select few who have qualified. Sit back, relax, and look over the exclusive privileges enjoyed by the Elite Five Star Members. All of your new benefits allow for increased flexibility and value, which will enhance your vacation experience, while staying at one of the many Villa Group Resorts. Flexibility & Value Five Star Elite Membership Discount Card Ability to Borrow Points Ten (10) Years in Advance

All Elite members receive an automatic 15% discount for charges at all resort restaurants, Palmita Market, Spa services, and Travel Agency tours*, with no renewal presentation required. Additional discounts are available through Marketing after attending an update presentation. 15% not applicable for meal plans or options purchased in advance. *Activity discounts vary by region. Exclusive Call Center for Elite Reservations All Elite members are provided a special toll free telephone number to the Platinum Concierge for their reservation needs. Reservation planning made easy. An additional sixty day booking window to request those limited availability resort locations. Special Inventory Availability Our Five Star Elite members will have access to an exclusive inventory room block up to six months in advance of their arrival date. Inventory is based on availability. sixty (60) Day Additional Booking Window

Already as Villa Preferred Access members you can borrow up to five years of your annual club points to use in the current calendar year; now you can borrow up to ten years. Holiday Season Travel Want to get away with family for the holidays? Through your Elite membership, Holiday Travel is now available to you. Reservations in studio, one and two bedroom suites can be made for weeks 51 & 52. Subject to availability. EXCLUSIVE ACCESS TO VILLA LA ESTANCIA As a Five Star Elite member you may use your points to reserve an exclusive two or three bedroom Villa at the luxurious Villa La Estancia in Cabo San Lucas or Riviera Nayarit. AIRPORT TRANSFER OPTIONS Once complimentary transportation benefits have been exhausted, regular shuttles are available at a special Elite discount; Elite members may also purchase private upgraded transportation. ACCELER AT ION Five Star and Residence Club members will have the ability to accelerate use from the end of their contract at the current maintenance fee rate with no other limitations.

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Experience Priority Reservations and Seating in the Restaurants When it is time to dine, let us assist you in making the night a memorable one. Just contact your Elite Concierge and let them make your dining reservations and the restaurant will have your table ready. CABANAS/ELITE BEACH PRIORITY RESERVATIONS Enjoy the life of luxury. Our Five Star and Elite Residence Club members are allowed complimentary access and priority reservations for beach cabanas and VIP areas at resort destinations that have such amenities as a part of their service. Just contact your Elite Concierge. Special Pool Towels Only our Elite members receive a unique pool towel to use around the pool or at the beach. Private Elite Party with Senior Resort Management You’re on vacation in paradise, come celebrate with us! This exclusive party is for our select Five Star Elite and Elite Residence Club members only. COOKING DEMONSTRATION Have you ever wanted to have lunch with a Chef? Have you ever wanted to hear some of their secrets? Well now is your chance. As a part of your vacation be the casual connoisseur and enjoy a complimentary cooking demonstration. Some restrictions apply.

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Flowers and Fresh Fruit Feels just like home. Upon arrival in your suite, enjoy the beauty of flowers placed in your living room and a delicious variety of fresh fruit. Nightly Turndown Service Every evening, our service staff will freshen up your suite, turn down your bed and provide a sweet treat for your enjoyment. Complimentary Access to Exclusive Areas of the Spa As a part of your Elite membership enjoy complimentary access to the Spa’s wet areas (whirlpools, steam rooms and saunas ) at the resorts which provide this amenity. Some restrictions apply and discounted access for non-members in your party is available.

Automatic Late Check Out A few extra hours of sleep? One last morning at the beach? Whatever the reason, we understand. As an Elite member you are entitled to check out late rather than at 11 a.m. We want your last day to be just as memorable as your whole trip. Subject to availability. 200% Referral Fee Higher referral fees. You are accustomed to being rewarded, and now when you refer friends and family you get an additional 100% referral fee for those who tour and/ or purchase. ELITE TABLE AT MEMBER PARTY Elite members will enjoy reserved seating areas at the weekly Member Cocktail party. MASSAGE BENEFITS Five Star Elite members receive four complimentary Swedish massages (or value towards alternate treatments) per year.

Complimentary Access to the Internet

Need to connect with the outside world? We just made it easier, as all our Elite members receive complimentary internet access for unlimited devices per membership per visit.

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Upgrades

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Fourteen (14) Day in Advance of Arrival Upgrade Enhance your vacation with the best accommodations. Five Star members can request an upgrade in size and view of your Villa within fourteen days of arrival. Subject to availability.

Elite Concierge Service Any whim. Any desire. Anything you need. This exclusive benefit provides highly personalized service through our Elite Concierge. We are prepared to handle anything you need on site and prior to arrival. Refreshing Cold Towel Greeting As you enter the resort you will be greeted with a refreshing towel provided by our staff. Complimentary Beverages After your long trip to paradise you will be greeted with a beverage to help quench your thirst. Limited to one alcoholic beverage per person in your traveling party. Upgraded SUITE Amenities Let us pamper you with the Elite level suite amenities including special bath products, upgraded coffee and reading material. Complimentary Bottle of Wine As you unwind in the evening, enjoy a complimentary bottle of wine provided in your suite by the resort staff. AUTOMATIC VACATION BANKING As a service to our Five Star and Residence Club members, after November, any of your unused points will automatically be banked into the following year, pursuant to the established Vacation Banking rules.

Elite Pre Arrival Service and Check-In Process

Forget the lines! Your Elite membership means never having to worry about waiting in line to check in. Our team of professionals in Elite Services will attend to your every need and exclusively serve our Elite members.

Complimentary Private Transportation

Let us get you to the resort. As a Five Star Elite Member, you will receive two complimentary round-trip airport transfers per year. Just call our Platinum Concierge and they will arrange the service. LUXURY ELITE SUITES Our resorts have created a new suite category specifically for our valued Elite members. Elite Suites offers a variety of upgraded features and amenities designed just for you. Speak with your Elite Member Service Call Center agent for more details on how to reserve your suite today.

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