Club Caribe Membership 101 Class 1-20-23

MEMBERSHIP 101 CLASS

04/11/2022

TOPICS

1. Evolution 2. Structure 3. Member Benefits 4. Tafer Residence Club & Elite Program 5. Open for Questions

The Evolution

2009 Villa Preferred Access All Resorts All Future Any Season Any Size

2009 Club Caribe All Villa Group and Tafer Resorts All Future Any Season Any Size Any Length of Stay Any Combination of Suites Points Calendar

2011 Garza Blanca Residence Club Cancun and Garza Blanca Resorts All Future Any Season Any Size Any Length of Stay Any Combination of Suites Points Calendar

2014 Hotel Mousai Cancun, Garza Blanca and Mousai (Mousai Restrictions apply) All Future Any Season Any Size Any Length of Stay Any Combination of Suites Points Calendar

2018 Garza Blanca Los Cabos

Future Developments

Garza Blanca Riviera Maya

Garza Blanca Cancún

Expansion of Garza Blanca PuertoVallarta

Any Length of Stay Any Combination of Suites Points Calendar

The Team

Tafer Residence Club Members

Tafer Developer who builds resorts, owns the land, oversees companies providing sales and marketing efforts.

RCI Exchange Company

UVCI Club Management

ResortCom Servicing company for member services, reservations, loan and maintenance payments.

Communication, governance, account servicing oversight, inventory and onsite club management.

Where Can I Use My Points? TAFER Residence Club is affiliated with TAFER Resorts and has use rights in all existing and developing TAFER Group properties.  TAFER Residence Club members can use Garza Blanca Los Cabos, VDP Cancun, Garza Blanca Cancun, Garza Blanca Puerto Vallarta, Hotel Mousai, Sierra Lago and Garza properties in development. They can use Garza Blanca and VDP Cancun points to book.  Garza Blanca points may NOT be used at Villa del Palmar Resorts in Puerto Vallarta and Cabo, or in Loreto. If a Garza Blanca member also has Club Caribe (VPA Cancun) points, those VPA Cancun points can be used at Villa Group Resorts.

Tafer Residence Club Members

Garza Blanca and other properties in development

VDP Cancun

Reservations

TAFER Residence Club Members

Guest Reservations

Reservations • Can be made at any TAFER resort 24 months in advance

• You may send a guest to the resort to use your week for a Guest Certificate Fee of $35. • If your guest is under the age of 25 , a deposit of $500 must be provided.

Banking Deadline • November 1 st

*Bank/Banking - The act of saving an unused Use Period in theVacation Bank for use in later years up to the number of years allowed in the Rules and Regulations. Borrow/Borrowing - The act of borrowing time from years in the future to be used in the current CalendarYear. Accelerated Points - Accelerate the use of Use Periods or Club Points from the end of the contracted Use Period or Club Points under a Senior Membership (“Accelerated Points”). Total of aggregated points (regular, banked, borrowed, accelerated) may not exceed a total of two use periods in any calendar year, unless member is Elite 5 Star or Residence Club (who may not exceed a total of five use periods in any current year.)

Members have one modification / cancellation per year with no fee if more than 30 days in advance.

You can modify/cancel your reservation within 24 hours after booking your reservation with no cost.

Modifying/ Cancelling Your Reservation

You can modify/cancel your reservation 31 days or more in advance with a fee of $100 once you use the benefit of the one free.

You can modify/cancel your reservation 30 days or less for a fee of $200.

Holiday time – cancellations or modifications over 30 days $150, 30 days or less $250

If you do not show up for your confirmed reservation, there is a No Show fee of $250

Preferred Time (extra weeks/points)

 TRC members get a second week/points with their purchase – called Preferred Points. These are booked through the Club.

 You only pay the maintenance fee when booking

 Can be booked up to 12 months prior to reservation start date, subject to availability

 You have access to additional points per year for a max use of 14 days

 Reservation time is available from weeks 18 - 43 (May through October)

At least one member must be present



Cannot be rented out



Can be used to trade with RCI



 Cannot be vacation banked, borrowed or accelerated

 You can select the size unit you need and pay only the associated maintenance fee (same size owned or lower size)

May only be divided into smaller amounts.



Cannot be used at Hotel Mousai



ExtendingYourTrip

• Prior to arriving – Members can book extra nights based on availability. Special member pricing based on prorated rack rates. • Booked with resort inventory. “Club Time” – Additional Nights in Advance

“ Extended Night Stays” – Additional NightsWhile on Property

• Allowable for TRC members year-round • Must be on-site – member can choose: • Pay 1/7 of the maintenance fee for the size unit requested – based on resort occupancy (below 80% occupancy) • 40% off rack rate – based on resort occupancy • Booked with resort while on property

Room Assignments

Room assignments are done according to membership type:

Elite / ClubVIP* / TRC / Hotel VIP / RCI / Hotel / Rentals or Referrals

Members cannot request a specific room, building and floor; this is subject to availability upon check-in.

*MAC Members, Board Members

TRC members receive a Discount Card at check-in, and receive10% discount on food and beverage, hotel, spa and tours. No tour necessary.

Discount Cards

The concierge can offer you aVIP card for additional discounts ONLY if you go to the Members’ Update Presentation.VIP Cards are provided solely through the Marketing Department in each destination and are separate from membership benefits.VIP Card discounts are subject to marketing costs and may vary by provider.

Elite members also receive an Elite card for 15% discount. No presentation necessary.

RCI

Exchange Program - Means a service provided by an External Exchange Company or by Internal Exchange processes whereby Members may exchange (1) their Use Periods in Club Projects, and/or (2) the Suite size specified on their Membership Certificate, for time periods in resorts at other locations, and Exchange Users may exchange time in other resorts for Use Periods in Club Projects.

You can exchange your week through RCI.

You will need to call the Club to notify them of your desire to exchange your week and they will help you through the process.

How it works.

Deposit* your points through the exchange company.

Exchange your points for a vacation somewhere new.

Browse for the desired destination.

Become a member of RCI

+ Extra Benefits: Extra Rentals, Golf Offers, Cruises, Dining and Leisure discounts, Getaways

Deposit – Gives the member the ability to use their week for resort exchange, hotel exchange or cruise exchange.

Travel with the peace of mind that you’ll be cared for if a medical emergency should arise that would require the need to be air lifted to the United States or Canada. TAFER Residence Club members: Basic Plan (standard) is free of charge. “Chubb” also offers additional protection coverage on any trip more than 100 miles from home plus additional medical and travel insurance benefits when on a Tafer Group vacation or exchange vacation when using your Tafer Group Membership.

Travel Protection Plan

Contact Chubb Travel Protection 24/7 customer service for authorization in a medical emergency or for during trip assistance at:

(844) 825.2264, option 1 (Inside the US) or (585) 939.7468, option 1 (Outside the US) or

For general coverage or claim inquiries, contact Chubb Customer Service at: (844) 825.2264, option 3 available 8AM – 8PM EST. Refer to Master Policy Number: ADDN16767165

Tafer Residence ClubWeekly (Sample Points Chart)

Tafer Residence Club Daily (Sample Points Chart)

Points Calendar

You can use them in any size, any season, any length of stay, in any of our resorts.

Points are like money! Spend them the way you want.

Book on a “per night” basis. (minimum 2 nights)

It’s all about total flexibility. Very easy.

They get you additional time with no extra cost.

A “week” is no longer a week.

You Own aTwo BedroomWinter Season PointValue = 3,800

Option #1 One-week summer season Studio Villa Del Palmar - Cancun (1,000 points) &

Tafer Examples

One-week winter season Studio Mountain Garza Blanca - PuertoVallarta (1,828 points) & Two weeknights summer season Studio Hotel Mousai - PuertoVallarta (250 + 250 = 500 points) Option # 2 One-week holiday season Studio Beach Garza Blanca - PuertoVallarta (1,727 points) & A weekend summer season 2-bedroom Villa Del Palmar - Cancun (550 + 400 = 950 points) & Two weeknights winter season Studio Hotel Mousai - PuertoVallarta (299 + 299 = 598 points))

Optional Services

 You can book a meal plan that allows you to eat and drink at our restaurants  3 consecutive-day minimum. Everyone in the same room must purchase the meal plan. Children under 12 pay half price. Kids eat free over select dates. No Kobe Beef, lobster or special drinks included. Tips are included.  10% discount on meal plan purchases of 5 nights or more (does not apply to meal plans purchased with points redemption.

 You can book a shuttle to and from the airport based on availability at the resort.

 You can purchase a discounted Spa Certificate which will allow you to book services with the Spa at a discounted rate. More information at ResortCom.com.

Airport Shuttle

Spa Certificates

Meal Plans (All Inclusive)

Also available - room pre-stocks, excursions, special event amenities and much more.

 Pay as little as 50% cash and use points to pay for products and services at the resort.  Can be used for All Inclusive Meal Plans, Spa Services, Resort Services, and In RoomAmenities.  Points redemption cannot be combined with promotional rates/packages.

Points Redemption Program

Examples of Cash Requirements

Garza BlancaVacation Possibilities Your Points

Your Value

2-bedroom beachWinter for 7-nights

3,360

Five-Day Meal Plan for Two 1,615

$775.00

$1,550.00

Spa Service

448

$215.00

$430.00

Chocolate Covered Strawberries

26

$12.50

$25.00

Total Cost 5,449

$1,002.50

$2,005.00

Only for annual contracts.

In any year you can accelerate up to 1 year from the back of your contract for a total of 2 years. Reservations can be made up to 24 months in advance. Accelerated points may not be used during certain holiday and blackout periods, unless 5 Star or Residence. Preferred Points may not be accelerated.

Accelerated Use

At time of obtaining any accelerated points, member must pay in full all the Maintenance Fees for those Accelerated Points.

Accelerated Points* - Accelerate the use of Use Periods or Club Points from the end of the contracted Use Period or Club Points under a Membership (“Accelerated Points”). The total amount of existing and Accelerated Club Points during any one CalendarYear may not exceed a total of two years, unless 5 Star or Residence.

Example of Full Accelerated Use in 25 Years for 50-year Membership

*Memberships are thirty or fifty years, while some older contracts have a standard expiration date. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date or you may contact the Club at 1-800-852-4755

Biennial Membership

Biennial Members are NOT entitled to use Accelerated Points benefits.

Biennial Members may only bank or borrow Club Points into the next use period. Biennial Members may only split a use period, or banked or borrowed club points, for season upgrades and not for suite size upgrades. Consistent with the Governing Documents, a Biennial Member may rent up to 50% of the amount of Club Points owned .

Elite Member 4 Star (5,000 Points) Elite Member 5 Star (10,000 Points) Elite Residence Club (15,000 Points)

A Sample of Elite Program Benefits:  Automatic 15% discount with Elite card, no presentation necessary.  30, 60 & 90-day booking windows above all members and 1-800 ELITE number  Free unit upgrade 7-14 days prior to arriving (subject to availability)  Executive Cocktail Party for 5 Star & Residence Club  Dine with Chef (5 Star & Residence Club)  Early check-in and late check-out (subject to availability)  Upgraded room amenities

Elite Program

FAQ

• Why is there no availability when I call the Club, but I can book nights on websites like Expedia.com? Tafer Resorts were built by the developer,Tafer Development Group. As each week is sold to Club membership, the developer gives one week of space to the Club. For example, If the developer has sold 75% of weeks to the Club, the developer owns the remaining 25% of inventory, and may sell it to wholesale companies like Expedia or other wholesalers.Therefore, you might see advertisements on-line for space when you cannot book it through the Club. • Gold Card Discount vs.VIP Card Discounts 10% Gold Cards are provided automatically for all VPA, and VIP1 members without a presentation. Elite members receive a 15% discount card without attending a presentation. To receive theVIP discount card members are required to attend a members update presentation every stay they wish to obtain this card. VIP Cards are provided solely through the Marketing Department in each destination and are completely separate from membership benefits. • Do I have to attend an update meeting on every vacation? Members automatically receive a 10% discount card with no presentation required. To receive theVIP discount card, members are required to attend a members update presentation every stay they wish to obtain this card. We recognize not everyone wants to attend a presentation while they are on vacation, which is why we offer theVIP card as an incentive to those that attend. • Upgrades subject to availability, no guarantees The complimentary upgrade is a member benefit provided if space is available in the Club Inventory upon check-in.The inventory allotments and assignments follow a very thorough process at our vacation ownership properties. For every membership sold, the Club receives the corresponding inventory from the Developer. Although the Club is allocated a significant amount of inventory, a portion of the inventory is available to the resort developer who purchased the land and built the resort. Therefore, there may be rooms available at a discounted rate through the developer but not available to the Club. • Why can’t I request a specific unit or location prior to arrival? Due to the volume of room requests at the resorts, the Club is not able to guarantee room requests prior to arrival. These are subject to availability (on a first-come, first-served basis). If you should have special requirements based on a medical condition, please contact the Club so that we may make arrangements for you.

FAQ

• What is the difference between co-owner and beneficiary? A co-owner refers to multiple members on the contract. Co-owners can be added or removed at any time, and all co-owners share an equal responsibility with the membership. A beneficiary is a ´´ tentative ´´ person that could take over a membership as primary if all original members were to be deceased. A beneficiary has no rights or responsibility to the membership without a statement or will from prior to member’s passing. • What is the mandatory service fee? The Service Fee Program consists of a $4.00 USD charge per day and is designed for the behind-the-scene employees, such as Gardeners, Maintenance and Laundry staff, who make your stay at the resort the most comfortable and enjoyable as possible.This daily fee is a generally accepted labor practice within the resort industry and Mexico in particular. • Can I use the pools and other resort facilities at the sister properties in the region? You areWelcome to use the Restaurants at all sister hotels (Reservations are required; meal plan restrictions may apply.) HOWEVER, the use of pool areas are restricted to the resort at which you are staying. Regarding the spa, only Elite members have access to wet areas, other members must have a spa service scheduled. • Can I use resort facilities if I am not registered at resort? The Club Rules and Regulations state that a member shall only use the exclusive lodging rights and services associated with that Member’s Membership during the exact reserved Use Period(s) designated with that Membership and not at any other time. • What is aWait List and how does this work? In order to accommodate high levels of use and demand for certain periods of the Calendar Year for certain Projects, the Club Manager shall have the right to establish a special reservation wait list for those days which are unavailable to the Members due to heavy booking.

FAQ

• Can I share my member benefits with my family and friends? Benefits apply to those who are on the contract and are not provided to every guest of member visiting the resort. • Can I use my points to pay for my bill at the resort? This is not yet an option, but they are applicable to numerous services available at the Resort. • Being an Elite member with multiple independent reservations on one trip, should I get the welcome amenities on each reservation? Welcome benefit is applied only once, even with multiple week stays. However, room amenities can be refreshed once per week by request. • What happens if I run out of points (10 years) by using the accelerating program, am I still considered a member through the 50-year contract? Can I still use the “preferred points” in summer or rent ClubTime during winter season? Per contract, you are part of the Club until expiration date, and can use Preferred Points, ClubTime, and buy special promos and getaways. • What is Optimal Use? “Optimal” refers to the flexibility and value of the points you have purchased. Club points may be used in any type or suite, or any Season as referred to in the Club Use Schedule and Points Table.