Elite-4-star-Brochure

UPDATED 06-30-2023

UPDATED 06-30-2023

Welcome to the Villa Group’s Elite Four Star Membership Club!

When you enter the Elite Membership Club, you’ll be immersed in preferential treatment amidst the seemingly endless amenities of Villa Group luxury for the select few who have qualified. Sit back, relax, and look over the exclusive privileges enjoyed by the Elite Four Star Members. All of your new benefits allow for increased flexibility and value to enhance your vacation experience while staying at one of the many Villa Group Resorts.

Flexibility & Value

FOUR STAR ELITE MEMBERSHIP DISCOUNT CARD

ABILITY TO BORROW POINTS SEVEN (7) YEARS IN ADVANCE

All Elite members receive an automatic 15% discount for charges at all resort restaurants, Palmita Market, and Spa services*, with no renewal presentation required. Additional discounts related to the travel agency may be available after attending an update presentation. 15% not applicable for meal plans or

Already as Villa Preferred Access members you can borrow up to five years of your annual club points to use in the current calendar year; now you can borrow up to seven years.

SEVEN (7) DAY IN ADVANCE OF ARRIVAL UPGRADE

options purchased in advance. *Activity discounts vary by region.

Enhance your vacation with the best accommoda tions. Four Star members can request an upgrade in size and view of your suite within seven days of arrival. *Subject to availability. Upgrade to be confirmed upon check in.

EXCLUSIVE CALL CENTER FOR ELITE RESERVATIONS

All Elite members are provided a special toll free telephone number to the Elite Concierge for their reservation needs. THIRTY (30) DAY ADDITIONAL BOOKING WINDOW Reservation planning made easy. An additional thirty day booking window to request those limited availability resort locations. SPECIAL INVENTORY AVAILABILITY Our Four Star Elite members will have access to an exclusive inventory room block up to nine months in

ELITE PRE ARRIVAL SERVICE AND CHECK-IN PROCESS

Forget the lines! Your Elite membership means never having to worry about waiting in line to check in. Our team of professionals in Elite Services will attend to your every need and exclusively serve our Elite members.

COMPLIMENTARY PRIVATE TRANSPORTATION

Let us get you to the resort. As a Four Star Elite Member, you will receive one complimentary private round-trip airport transfer per year. Just call our Elite Member Service Call Center Agent and they will arrange the service.

advance of their arrival date. *Inventory is based on availability.

UPDATED 06-30-2023

Experience

COMPLIMENTARY ACCESS TO EXCLUSIVE AREAS OF THE SPA As a part of your Elite membership, enjoy complimentary access to the Spa’s wet areas (whirlpools, steam rooms and saunas ) at the resorts which provide this amenity. Some restrictions apply and discounted access for non-members in your party is available. Applicable only to resort at which you are staying. PRIORITY RESERVATIONS AND SEATING IN THE RESTAURANTS When it is time to dine, let us assist you in making the night a memorable one. Just contact your Elite Concierge and let them make your dining reservations and the restaurant will have your table ready. SPECIAL POOL TOWELS Only our Elite members receive a unique pool towel to use around the pool or at the beach.

150% REFERRAL FEE Higher referral fees. You are accustomed to being rewarded, and now when you refer friends and family you get an additional 50% referral fee for those who tour and/or purchase. ELITE TABLE AT MEMBER PARTY Elite members will enjoy reserved seating at the weekly Member Cocktail Party (where applicable).

EXCLUSIVE ACCESS TO VILLA LA ESTANCIA

As a Four Star Elite member you may use your points to reserve an exclusive suite at the luxurious Villa la Estancia in Cabo San Lucas or Riviera Nayarit *Inventory is based on availability

UPDATED 06-30-2023

Upgrades

AIRPORT TRANSFER OPTIONS Once complimentary transportation benefits have been exhausted, regular shuttles are available at a special Elite discount; Elite members may also purchase private transportation. ELITE CONCIERGE SERVICE Any whim. Any desire. Anything you need. This exclusive benefit provides highly personalized service through our Elite Concierge. We are prepared to handle anything you need on site and prior to arrival. REFRESHING COLD TOWEL GREETING As you enter the resort you will be greeted with a refreshing towel provided by our staff. LUXURY ELITE SUITES Our resorts have created a suite category specifically for our valued Elite members. The Elite Suites feature a variety of upgraded features and amenities designed just for you. Speak with your Elite Member Service Call Center agent for more details on how to reserve your suite today. Please note that Villa del Palmar Cancun does not have Elite Suites, however, all rooms here are 4 Diamond level.

COMPLIMENTARY BEVERAGES After your long trip to paradise you will be greeted with a beverage to help quench your thirst. Limited to one alcoholic beverage per person in your traveling party. UPGRADED SUITE AMENITIES Let us pamper you with the Elite level suite amenities including special bath products, upgraded coffee and confort items. COMPLIMENTARY BOTTLE OF WINE As you unwind in the evening, enjoy a complimentary bottle of wine provided in your suite by the resort staff. NIGHTLY TURNDOWN SERVICE Every evening, our service staff will freshen up your suite, turn down your bed and provide a sweet treat for your enjoyment. MASSAGE BENEFITS Four Star Elite members receive two complimentary Swedish massages (or value towards alternate treatments) per year. Benefits are subject to change at any time.