Elite-Residence-Brochure

UPDATED 08-25-2022

UPDATED 08-25-2022

When you enter the Elite Residence Club, you’ll be immersed in preferential treatment amidst the seemingly endless amenities of Villa Group luxury for the select few who have qualified. Sit back, relax, and look over the exclusive privileges enjoyed by the Elite Residence Club Members. All of your benefits allow for increased flexibility and value, to enhance your vacation experience while staying at one of the many Villa Group Resorts. Flexibility & Value Welcome to the Villa Group’s Elite Residence Club Membership!

ELITE RESIDENCE CLUB MEMBERSHIP DISCOUNT CARD

ABILITY TO BORROW POINTS TEN (10) YEARS IN ADVANCE

All Elite members receive an automatic 15% discount for charges at all resort restaurants, Palmita Market, and Spa services*, with no renewal presentation required. Additional discounts are available through Marketing after attending an update presentation. 15% not applicable for meal plans or options purchased in advance. *Activity discounts vary by region.

Already as Villa Preferred Access members you can borrow up to five years of your annual club points to use in the current calendar year; now you can borrow up to Ten years. HOLIDAY SEASON TRAVEL Want to get away with family for the holidays? Through your Elite membership, Holiday Travel is now available to you. Reservations in studio, one and two bedroom suites can be made for weeks 51 & 52. Subject to availability. Have you ever wanted to travel at the last minute? Now you do not have to worry about being turned away. As an Elite Residence Club member, reservations are guaranteed 14 to 60 days in advance of your travel date. Some restrictions apply based on unit size. Excludes Holidays and certain black out dates. SPECIAL GUARANTEED SHORT NOTICE RESERVATIONS

EXCLUSIVE CALL CENTER FOR ELITE RESERVATIONS

All Elite members are provided a special toll free telephone number to the Elite Concierge for their reservation needs.

NINETY (90) DAY ADDITIONAL BOOKING WINDOW

Reservation planning made easy. An additional ninety day booking window to request those limited availability resort locations. SPECIAL INVENTORY AVAILABILITY Our Elite Residence Club members will have access to an exclusive inventory room block up to six months in advance of their arrival date. Inventory is based on availability.

EXCLUSIVE ACCESS TO VILLA LA ESTANCIA

As an Elite Residence Club member you may use your points to reserve an exclusive suite at the luxurious Villa La Estancia in Cabo San Lucas or Riviera Nayarit.

UPDATED 08-25-2022

COMPLIMENTARY PRIVATE TRANSPORTATION

ACCELERATION Five Star and Residence Clubmemberswill have the ability to accelerate use from the end of their contract at the current maintenance fee rate.

Let us get you to the resort. As an Elite Residence member, you will receive three complimentary private round-trip airport transfers per year. Just call our PlatinumConcierge and theywill arrange the service.

Experience

COMPLIMENTARY BOTTLE OFWINE As you unwind in the evening, enjoy a compli mentary bottle of wine provided in your suite by the resort staff. FLOWERS AND FRESH FRUIT Feels just like home. Upon arrival in your suite, enjoy the beauty of flowers placed in your living room and a delicious variety of fresh fruit. NIGHTLY TURNDOWN SERVICE Every evening, our service staff will freshen up your suite, turn down your bed and provide a sweet treat for your enjoyment. COMPLIMENTARY ACCESS TO EXCLUSIVE AREAS OF THE SPA Elite members enjoy complimentary access to the Spa’s wet areas (whirlpools, steam rooms and saunas) at the resorts which provide this amenity. Some restrictions apply and discount ed access for nonmembers in your party is avail able. Need to connect with the outside world? We just made it easier and faster, as all our Elite members receive complimentary internet access for unlimited devices per membership per visit (where applicable). PRIORITY RESERVATIONS AND SEATING IN THE RESTAURANTS When it is time to dine, let us assist you in mak ing the night a memorable one. Just contact your Elite Concierge and let them make your dining reservations and the restaurant will have your table ready. COMPLIMENTARY UPGRADED INTERNET

CABANAS/ELITE BEACH PRIORITY RESERVATIONS

Enjoy the life of luxury. Our Five Star and Elite Residence Club members are allowed com plimentary access and priority reservations for beach cabanas and VIP areas at resort destina tions that have such amenities as a part of their service. Just contact your Elite Concierge. SPECIAL POOL TOWELS Only our Elite members receive a unique pool towel to use around the pool or at the beach. You’re on vacation in paradise, come celebrate with us! This exclusive party is for our select Five Star Elite and Elite Residence Club members only. PRIVATE CONCIERGE / BUTTLER Need help with some arrangements? Put your private concierge to work and let us handle all your needs, appointments and arrangements. EVENING CHEF SERVICE Let our Chef come to you and prepare a meal. You can select the menu with the help of your concierge and our Chef will dazzle you. The Chef and waiter service is complimentary. Members are responsible for all food, beverage and gra tuity charges. PRIVATE ELITE PARTYWITH SENIOR RESORT MANAGEMENT

UPDATED 08-25-2022

Experience

COOKING DEMONSTRATION Have you everwanted to have lunchwith a Chef? Have you ever wanted to hear some of their se crets? Well now is your chance. As a part of your vacation be the casual connoisseur and enjoy a complimentary cooking demonstration. Some restrictions apply. LATE CHECK OUT A few extra hours of sleep? One last morning at the beach? Whatever the reason, we under stand. As an Elite member you are entitled to check out late rather than at 11 a.m. We want your last day to be just as memorable as your whole trip. Subject to availability. 300% REFERRAL FEE High referral fees. You are accustomed to being rewarded, and now when you refer friends and family you get an additional 200% referral fee for those who tour and/ or purchase.

ELITE TABLE AT MEMBER PARTY Elite members will enjoy reserved seating areas at the weekly Member Cocktail party. (where ap plicable) COFFEE DELIVERY Residence Club members receive a freshly brewed carafe of coffee daily. (newspapper de livery where available) MASSAGE BENEFITS Residence Club members receive six compli mentary Swedish massages (or value towards alternate treatments) per year.

UPDATED 08-25-2022

Upgrades

FOURTEEN (14) DAY IN ADVANCE OF ARRIVAL UPGRADE

ELITE CONCIERGE SERVICE Any whim. Any desire. Anything you need. This exclusive benefit provides highly personalized service through our Elite Concierge. We are pre pared to handle anything you need on site and prior to arrival. REFRESHING COLD TOWEL GREETING As you enter the resort you will be greeted with a refreshing towel provided by our staff. COMPLIMENTARY BEVERAGES After your long trip to paradise you will be greet ed with a beverage to help quench your thirst. Limited to one alcoholic beverage per person in your traveling party. UPGRADED ROOM AMENITIES Let us pamper you with the Elite level suite ame nities including special bath products, upgraded coffee and comfort items. LUXURY ELITE SUITES Our resorts have created a suite category specif ically for our valued Elite members. Elite Suites offer a variety of upgraded features and ameni ties designed just for you. Speak with your Elite Call Center agent for details on how to reserve your Elite Suite today.

Enhance your vacation with the best accommo dations. Residence Club members can auto matically upgrade the size and view of your suite within fourteen days of arrival. Subject to availability. ELITE PRE ARRIVAL SERVICE AND CHECK-IN PROCESS Forget the lines! Your Elite membership means never having to worry about waiting in line to check in. Our team of professionals in Elite Services will attend to your every need and exclusively serve our Elite members. AIRPORT TRANSFER OPTIONS Once complimentary transportation benefits have been exhausted, regular shuttles are availableataspecialElitediscount;Elitemembers may also purchase private transportation. EARLY CHECK IN Elite Residence Club Members get the most out of every vacation. Now you can check in early, rather than 4 p.m. Every moment counts when you’re in paradise. Subject to availability. AUTOMATIC VACATION BANKING As a service to our Five Star and Residence Club members, after November, any of your unused points will automatically be banked into the fol lowing year, pursuant to the established Vaca tion Banking rules.