Members 101 - Updated 04-2023

FAQ

Frequently Asked Questions

• Why is there no availability when I call the Club, but I can book nights on websites like Expedia.com? Villa Del Palmar Resorts were built by the developer, the Villa Group. As each week is sold to Club membership, the developer gives one week of space to the Club. For example, If the developer has sold 75% of weeks to the Club, the developer owns the remaining 25% of inventory, and may sell it to wholesale companies like Expedia or other wholesalers. Therefore, you might see advertisements on-line for space when you cannot book it through the Club. • Gold Card Discount vs. VIP Card Discounts 10% Gold Cards are provided automatically for all Gold, VPA, and VIP1 members without a presentation. Elite member receive a 15% discount card without a presentation. To receive the VIP discount card members are required to attend a members update presentation every stay they wish to obtain this card. VIP Cards are provided solely through the Marketing Department in each destination and are completely separate from membership benefits. • Do I have to attend an update meeting on every vacation? Gold and VPA automatically receive a 10% discount card with no presentation required, except Premier memberships. To receive the VIP discount card members are required to attend a members update presentation every stay they wish to obtain this card. We recognize not everyone wants to attend a presentation while they are on vacation, which is why we offer the VIP card as an incentive to those that attend. • Upgrades subject to availability, no guarantees The complimentary upgrade is a member benefit provided if space is available in the Club Inventory upon check-in. The inventory allotments and assignments follow a very thorough process at our vacation ownership properties. For every membership sold, the Club receives the corresponding inventory from the Developer. Although the Club is allocated a significant amount of inventory, a portion of the inventory is available to the resort developer who purchased the land and built the resort. Therefore, there may be rooms available at a discounted rate through the developer but not available to the Club. • Why can’t I request a specific unit or location prior to arrival? Due to the volume of room requests at the resorts, the Club is not able to guarantee room requests prior to arrival. These are subject to availability (on a first-come, first served basis). If you should have special requirements based on a medical condition, please contact the Club so that we may make arrangements for you.