Members 101 - Updated 04-2023

FAQ Frequently Asked Questions

• Being Elite member with multiple independent reservations on one trip, should I get the welcome amenities on each reservation? Welcome benefit is applied only once, even with multiple week stays. However, room amenities can be refreshed once per week by request. • Being an Elite member, why am I not booked in an Elite room automatically? The Elite Suites are suites that have enhanced amenities and furnishing and therefore have a different point value. • Being an Elite member, Why do I not receive the Elite floor amenities even when I am not booked in an elite room? The Elite Suites are suites that have enhanced amenities and furnishing and therefore do have a different point value. • What happens if I run out of points (10 years) by using the accelerating program, am I still considered a member through the 50-year contract? Can I still use the “preferred points” in summer or rent Club Time during winter season? Per contract, you are part of the Club until expiration date, and can use Preferred Points, Club Time, and buy special promos and getaways. • What is Optimal Use? “Optimal” refers to the flexibility and value of the points you have purchased. Club points may be used in any type of suite, or any Season as referred to in the Club Use Schedule and Points Table. • What is the mandatory service fee? The Service Fee Program consists of a charge per day (based on unit size) and is designed for the entire behind-the-scene employees, such as Gardeners, Maintenance, Housekeepers, and Laundry staff, who make your stay at the resort the most comfortable and enjoyable as possible. In addition to a competitive salary paid by the Developer, this daily fee is a standard hospitality industry practice in Mexico and the US.