Membership 101 - Last Updated May 2024

MEMBERSHIP 101 CLASS

Last Updated May 2024

TOPICS

The Team

Evolution

Website

Reservation Options & Rules

Membership Benefits

Elite Program

Villa Beachfront Rewards

Additional Information & Tips

Eagle's Wings Foundation

FAQs

Last Updated May 2024

The Team

UVC & VPA Club Members

Member communication, governance, account servicing oversight, inventory and onsite club management .

Developer who builds resorts, owns the land, oversees companies providing sales andmarketing efforts.

Exchange Company

Servicing company for member services, reservations, loan and maintenance payments.

Last Updated May 2024

CLUB MEMBER WEBSITE – WWW.MYUVCI.COM

Visit the Club Websit e(UVCI)for informationon Resorts, Promotions, Blog/Newsletter and more! Use our LIVECHAT! Chat with one of our expert agents in real time.

myuvci.com

Link to the Member Website (ResortCom Call Center) to check availability and book your next vacation!

Last Updated May 2024

1984

1986

1992

2002

2009

Villa Preferred Access • All Resorts • All Future • Any Season • Any Size • Any Length of Stay • Any Combination of Suites • Points Calendar

Fixed Week Memberships

Floating Week

Premier Memberships PV or Cabo Home Resort

Gold Memberships • PV/Cabo/NV • Club Concept • No Home Resort Restrictions

The Evolution

Memberships • VDP-PV Home Resort

• VDM Home Resort

Last Updated May 2024

• Regular Reservations • Suite Exchanges – Split Weeks • Biennial Memberships • Gold Time/Preferred Time – Extra Non Contracted Weeks • Extending Your Trip – Rental Options with Club & Resort • Modification/Cancellation Rules • Room Assignments – How They Work

Member Reservation Use & Rules

Last Updated May 2024

Reservations

Villa Preferred Access (VPA) / Gold Members

Guest Reservations

Holiday Restrictions

Premier Members

Reservations • Can be made at any Villa Group Resort • VPA – 24 months in advance • Gold – 24 months in advance of the season owned

• You may send a guest to the resort to use your week for a Guest Certificate Fee of $35.00 • For guests under the age of 25 a deposit of $500 must be provided upon arrival. • Member benefits only apply to those on the contract and are non transferable

• Minimum stay of at least 7 consecutive nights • Check-in Saturday or Sunday to only include one Holiday within the requested use period • Must not involve Banked, Borrowed, rented or Accelerated Club Points* • Reservations made 60 days or less prior to arrival will not be subject to these restrictions

Reservations • Can be made at primary use resort 24 months in advance of the season owned.* • Can be made in some additional Villa Group resorts 10 months in advance in the season owned with limited inventory Banking* Deadline • VDP PV – August 1 st ( Summer Weeks) • VDP Cabo – August 15 th (Summer Weeks) • VDP PV – October 1 st (Winter & Holiday Weeks) • VDP Cabo – October 15 (Winter & Holiday Weeks)

Banking* Benefit • Gold/VPA – 5 years • Premier – 3 years

Banking* Deadline • VPA – November 1 st

• Gold – September 1 st Summer Weeks, November 1 st Winter & Holiday Weeks

*Some limitations apply to certain member types. *Bank/Banking - The act of saving an unused Use Period in the Vacation Bank for use in later years up to the number of years allowed in the Rules and Regulations. Borrow/Borrowing - The act of borrowing time from the front of the contract to be used in the current Calendar Year. Accelerated Points - Accelerate the use of Use Periods or Club Points from the end of the contracted Use Period or Club Points under a Senior Membership (“Accelerated Points”) . Total of aggregated points (regular, banked, borrowed, accelerated) may not exceed a total of five use periods in any current year. Last Updated May 2024

Regular/Standard Club Reservations • Gives the member the opportunity to travel other than a full week • Premier Members can split week into 3 & 4 nights (one weekend only) – with fee. • Gold Members can split into 3 & 4 nights (one weekend only) – with no fees. • VPA Members can utilize their points in any variation with a minimum of a two-night stay • Exceptions: Non-Premier & Ocean Fronts Last Updated May 2024

Suite Exchanges

Gold Members can only do one split:

•

3- & 4-night split

• 2-Bedroom into a 1-Bedroom and a Studio (subject to a maintenance fee difference) • 1-Bedroom into 2 Studios (subject to a maintenance fee difference)

VPA Members can do all the splits they want because they are point based. Minimum 2-night booking

Premier Members not applicable for unit split

Last Updated May 2024

VPA Club Biennial Membership

• Biennial Member may only bank or borrow Club Points into their next use period.

• Biennial Members may only split a use period, or banked or borrowed club points, for season upgrades and not for suite size upgrades.

• Consistent with the Governing Documents, a Biennial Member may only rent Preferred Points up to 50% of the amount of Club Points owned, or up to 50% of the points needed for season upgrades.

• Biennial Members are not entitled to use Accelerated Points benefits, regardless of age.

Last Updated May 2024

• Every Gold & VPA Member gets a second week/points with their purchase – called Gold Time or Preferred Points (Extra non-contracted week available under certain conditions) • You only pay the maintenance fee when booking. These are booked and paid through the Club, based on availability • You have access to additional points per year for a max use of 14 nights not exceeding number of points owned • Can be booked up to 12 months prior to reservation start date • Reservation time is from weeks 18-43 (May through October) • Available for member reservations only • Cannot be rented out • Cannot be vacation banked, borrowed or accelerated • Gold Time can be split into 3 - 4 nights • Preferred Time minimum of 2 nights • Gold Time - can book the size of unit owned or lower • Can be used to trade with Interval International, full week only Last Updated May 2024

Gold Time (Gold Members)/

Preferred Points (Points Members)

*Extra weeks/points

VPA Points Calendar

YOU CAN USE THEM IN ANY SIZE, ANY SEASON, ANY LENGTH OF STAY, IN ANY OF OUR RESORTS.

POINTS ARE LIKE MONEY! SPEND THEM THE WAY YOU WANT.

BOOK ON A “PER NIGHT” BASIS. (MINIMUM 2 NIGHTS)

IT’S ALL ABOUT TOTAL FLEXIBILITY. VERY EASY.

THEY GET YOU ADDITIONAL TIME WITH NO EXTRA COST.

A “WEEK” IS NO LONGER A WEEK.

Last Updated May 2024

Villa Preferred Access Weekly (Sample Points Chart)

Last Updated May 2024

You Own a One Bedroom Winter Season Cabo San Lucas Point Value = 2,200

Option # 1 One week winter season Studio Villa Del Palmar - Cancun (1,200 points) &

Examples

One week summer season Studio Villa Del Palmar - Loreto (1,000 points) Option # 2 Three night/four-day weekend winter season Studio Villa Del Arco - Cabo (125+350+225 = 700 points) &

Three night / four-day weekend winter season Studio Villa Del Palmar - Cancun (125+350+225 = 700 points) & Six nights / seven days summer season Studio Villa Del Palmar - Loreto (200+100+100+100+100+100= 700 points)

Last Updated May 2024

(Examples only – subject to change.)

• “Extended Night Stays” – Additional Nights While on Property • Allowable for VPA & Gold Members year-round • Must be on-site – fee is 1/7 of the maintenance fee for the size unit you need – based on resort occupancy • “Club Time” – Additional Nights in Advance • Prior to arriving – Members can book extra nights based on availability at 30% to 40% off hotel rates Last Updated May 2024

Extending Your Trip

Modifying / Cancelling Your Reservation • You can modify/cancel your reservation within 24 hours after booking your reservation with no cost. • VPA/Gold Members have one modification/cancellation per year with no fee if more than 30 days in advance. • You can modify/cancel your reservation 31 days or more in advance with a fee of $100 once you use the benefit of the one free.

• You can modify/cancel your reservation 30 days or less for a fee of $200.

• Holiday time – cancellations or modifications over 30 days $150, 30 days or less $250

• If you do not show up for your confirmed reservation, there is a No-Show fee of $250

If any last-minute trip changes occur, please contact the Club to advise at the earliest possible to avoid any no-show fees. Last Updated May 2024

Room Assignments Room assignments are done according to membership type:

ELITE / VIP / VPA / GOLD / P / NP / GOM / II / RCI / HOTEL

Members cannot request a specific room, building and floor; this is subject to availability upon check-in

*Note to members who rent out their time via Airbnb or directly to friends: these reservations are considered Guest of Member reservations, not member reservations, and therefore do not receive member benefits. Last Updated May 2024

• Member Discounts • Travel Protection

• Exchange Program • Pre-Arrival Options • Points Redemption Program • Acceleration Benefit • Elite Program • Beachfront Rewards • Golf

Member Benefits

Last Updated May 2024

• Gold membership and above are provided a Gold Membership discount added to their room folios, and receive a 10% discount on food and beverage, hotel, spa, Palmita Market and Activities. Discounts applied at Front Desk. No tour necessary. • Elite members are entitled to received 15% Elite discount as part of their loyalty program. No presentation necessary • Note: Non-Premier & Premier members get a discount only if they attend the Members’ Update Presentation. • All members qualify for VIP Card for additional discounts ONLY if you go to the Members’ Update Presentation. VIP Cards are provided solely through the Marketing Department in each destination and are separate from membership benefits. VIP Card discount are subject to marketing costs and may vary by provider.

Member Discounts

Last Updated May 2024

Overview of Your Travel Protection Benefits

We’ve partnered with Chubb— a leading international insurance provider — to provide coverage to help you navigate the “what ifs” of travel.

To open a case, please provide your membership account number.

Travel Protection Plan

Your Chubb package has two distinct components:

Insurance Benefits Help reimburse covered expenses that are incurred in your travels to your resorts in Mexico or while on an exchange only when using your Villa Group or TAFER Residence Club membership

24/7 Travel Assistance Access to medical, travel, and personal assistance services to help navigate emergencies and determine where to find the best possible care

Last Updated May 2024

Insurance Benefits

Basics Plan – Standard Coverage

Benefits • Emergency Medical Evacuation & Repatriation of Remains • 24/7 Travel Assistance Services Annual Cost • Gold & VPA members: Included as part of annual maintenance

Travel Protection Plan

Essentials Plan Upgrade – Enhanced Coverage

Benefits • Accidental Death & Dismemberment (Air Only), Accident & Sickness Medical Expense,

Emergency Medical Evacuation & Repatriation of Remains • Coverage for Lost/Delayed Baggage & Personal Effects • Trip Delay • 24/7 Travel Assistance Services

Annual Cost • Gold & VPA members: $15.00 • Premier members: $44.99

To view policy documents with additional details on your coverage, please visit your vacation ownership company's website. This is a brief description of the features of this insurance program. It is not a contract of insurance. The terms and conditions of coverage are set forth in the Policy issued to ResortCom. The Policy is subject to the laws of the state in which it was issued. Coverage may not be available in all states or certain terms or conditions may be different if required by state law. Insurance provided by ACE American Insurance Company. Coverage is being marketed by Chubb Insurance Solutions Agency, Inc. located at 202 Halls Mill Road, Whitehouse Station, NJ 08889-1600. View terms and conditions at https://ctiusa.chubbtravelinsurance.com/disclosure. Last Updated May 2024

MEDICAL ASSISTANCE • Replacement of eyeglasses or medication • Doctor, hospital, dentists and clinic referrals • Medical monitoring • Emergency medical transportation or medical evacuation • Return of dependent children or assistance for traveling companion • Repatriation of remains and more 24/7 Travel Assistance

TRAVEL ASSISTANCE • Translation/interpretation services • Location of lost or stolen documents and articles • Emergency travel arrangements • Emergency cash • Emergency message relay to relatives, friends, and associates • Legal assistance/bail

Travel Protection Plan

(844) 825-2264 Inside the US (585) 939-7468 Outside the US

PERSONAL ASSISTANCE

• Cultural information

• Visa, passport and inoculation requirements

GENERAL COVERAGE OR CLAIM INQUIRIES: Customer Service team available Monday – Friday, 8AM – 8PM EST 24/7 ASSISTANCE DURING YOUR TRIP: When calling for assistance, please reference ResortCom and your vacation club account number. Last Updated May 2024

• Foreign exchange rates

• Travel Advisories for destinations

• Temperature and weather conditions

• Embassy and consular referrals

This information provides a brief outline of the services and teams available. Not all services are insured benefits.

Exchange Program

Exchange Program - Means a service provided by an External Exchange Company or by Internal Exchange processes whereby Members may exchange (1) their Use Periods in Club Projects, and/or (2) the Suite size specified on their Membership Certificate, for time periods in resorts at other locations, and Exchange Users may exchange time in other resorts for Use Periods in Club Projects.

You can exchange* your week through Interval International or RCI, depending on your affiliation at the time of your purchase.

You will need to call the Club to notify them of your desire to exchange your week and they will help you through the process.

II charges an additional fee for the exchange. *Fees may vary.

How it works.

Exchange your points for a vacation somewhere new.

Deposit* your points through the exchange company.

Become a member of Interval International

Browse for the desired destination.

+ Extra Benefits: Ticket Master, Hertz, Expedia, Gold Concierge, Getaways, Hotels Last Updated May 2024

Deposit – Gives the member the ability to use their week for resort exchange, hotel exchange or cruise exchange.

Pre-Arrival Optional Services

• You can book a shuttle to and from the airport based on availability at the resort.

• You can purchase a discounted Spa Certificate which will allow you to book services with the Spa at a discounted rate. More information at ResortCom.com

• You can book a meal plan that allows you to eat and drink at our restaurants • All travelers in the room must purchase it. Children under 12 pay half price. No Kobe Beef, lobster or special drinks included. Tips are included. • 10% discount on meal plan purchases of 5 nights or more (does not apply to meal plans purchased with points redemption.

Meal Plans – All Inclusive

Airport Shuttle

Spa Certificates

Last Updated May 2024

Also available - room pre-stocks, excursions, special event amenities and much more.

Points Redemption Program

• Use points to pay for up to 100% on select vacation services and products to be used at the resort. • Can be used for All Inclusive Meal Plans, Spa Services, Resort Services, and In Room Amenities purchased prior to your arrival. • Points redemption cannot be combined with promotional rates/packages, some restrictions may apply. • Use points to pay for up to 100% of our Golf Options at the Islands of Loreto. • Applicable VG Resorts only. Points Redemption at VDP Cancun follows Tafer rules with different cash requirements.

Last Updated May 2024

• Must be at least 60 years of age to apply for program upgrade, cannot be grandfathered in ​ • At any one time you can accelerate up to 4 years from the back of your contract for a total of 5 years​ • Reservations can be made up to 24 months in advance​ • Accelerated* points may not be used during certain holiday and blackout periods​ • Preferred Points may not be accelerated​ • At time of obtaining any accelerated points, member must pay in full all the Maintenance Fees for those Accelerated Points​ • If the account runs out of points by using the accelerated program, they continue to be considered a member through the 50-year contract. And can still use “Preferred Points” in summer, rent Club Time during winter season, buy special promos and getaways​ • Accelerated Points* - Accelerate the use of Use Periods or Club Points from the end of the contracted Use Period or Club Points under a Senior Membership (“Accelerated Points”). The total amount of existing and Accelerated Club Points during any one Calendar Year may not exceed a total of five years.​ • The Elite Accelerated Use benefit for 5* and RC members, as well as the 1 year Acceleration benefit for VDP Cancun members, are separate and independent from the VG Senior Acceleration Benefit.​ Last Updated May 2024

Accelerated Use for Senior Memberships

Use Year

Contracted Year

1

2

3

4

5

6

2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047

2018

2019

2020

2021

2022

2023 2024 2025 2026 2027

Example of Full Accelerated Use in 6 Years, for 30 Year Membership*

2028 2029 2030 2031

2032 2033 2034 2035

2036 2037 2038 2039

2040 2041 2042 2043

*Memberships are thirty or fifty years, while some older contracts have a standard expiration date. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date or you may contact the Club at 1-800-852 4755

2044 2045 2046 2047

Last Updated May 2024

Use Year

Contracted Year

1

2

3

4

5

6

7

8

9

10

2018 2019 2020 2021 2022 2023 2024 2025 2026 2027 2028 2029 2030 2031 2032 2033 2034 2035 2036 2037 2038 2039 2040 2041 2042 2043 2044 2045 2046 2047 2048 2049 2050 2051 2052 2053 2054 2055 2056 2057 2058 2059 2060 2061 2062 2063 2064 2065 2066 2067

2018

2019

2020

2021

2022

2023

2024

2025

2026

2027 2028 2029 2030 2031

Example of Full Accelerated Use in 10 Years, for 50 Year membership*

2032 2033 2034 2035

2036 2037 2038 2039

2040 2041 2042 2043

2044 2045 2046 2047

2048 2049 2050 2051

2052 2053 2054 2055

2056 2057 2058 2059

*Memberships are thirty or fifty years, while some older contracts have a standard expiration date. Please refer to the Purchase and Security Agreement in your contract documents to confirm your expiration date or you may contact the Club at 1-800-852-4755

2060 2061 2062 2063

2064 2065 2066 2067

Last Updated May 2024

What is the difference between Borrow VS Acceleration?

• Vacation Borrowing is available for all membership types. The number of years available to borrow is based on level of membership. Premier members can borrow up to 3 years from the front of their contract. A Vacation Borrow fee applies for each year borrowed (currently $70 USD per year/week), and Maintenance Fee must be paid for each year borrowed. Gold and VPA members can borrow up to 5 years, no Vacation Borrow fee applies; Maintenance Fee much be paid for each year borrowed. **If MF increases for the Borrowed year, member is responsible to cover the difference at time of MF billing season. • Acceleration applies only to Senior memberships and Elite 5* & Residence, allows member to bring full set of points from back end of membership at current’s year Maintenance Fee (fights inflation). The total amount of existing and Accelerated Club Points during any one Calendar Year may not exceed a total of five years. Please note that Senior Membership benefits are not automatically ‘grandfathered’ in once a member turns 60. It is member’s responsibility to upgrade their membership type in order to receive this benefit. Last Updated May 2024

Elite Member 4 Star (5,000 Points) Elite Member 5 Star (10,000 Points) Elite Residence Club (15,000 Points)

Sample of Benefits

VPA Elite Program

• Automatic 15% discount with Elite card, no presentation necessary.

• 30, 60 & 90-day booking windows above all members and 1-800 ELITE number

• Free unit upgrade 7-14 days prior to arriving (based on availability).

• Executive Cocktail Party for 5 Star & Residence Club

• Dine with Chef (5 Star & Residence Club)

• Early check-in and late check-out (based on availability).

• Use of selected luxury villas at Villa La Estancia in Riviera Nayarit and Cabo San Lucas Last Updated May 2024

VPA Elite Program

Elite Suites Points Chart Example

Last Updated May 2024

Villa Preferred Access

[ 2,900 Points ]

Summer May 1 to Oct 31

Winter Nov 1 to Apr 30

Holiday Christmas-New Year

18 Nights

7 Nights

20 Nights

9 Nights

7 Nights

12 Nights

9 Nights

7 Nights

4 Nights

3 Nights

3 Nights

Last Updated May 2024

Elite Four-Star Club

[ 5,000 Points ]

Last Updated May 2024

Villa Beachfront Rewards

A program created for Members by Members! Get rewarded for inviting friends and families to your beautiful beach property in Mexico. With Beachfront Rewards program, when you share your experiences with your friends, you double your enjoyment, and pave the way for them to bask with you in paradise.

Last Updated May 2024

Refer your friends easily on our new and improved website www.beachfrontrewards.com Login with your Membership Account and start referring with just one click!

Villa Beachfront Rewards

Check your referral’s status, credits history, information on the program and even redeem your credits, all in your account!

Last Updated May 2024

Use your reward credits to pay your Maintenance Fees, Pre arrival Options such as Spa Treatments or All-Inclusive Meal Plans and even use your credits at check-out! * Credits are not applicable for Taxes and Service Charges

Villa Beachfront Rewards

Visit us for more information at: www.beachfrontrewards.com help@beachfrontrewards.com 866 946 8873 Or ask your Concierge!

Last Updated May 2024

TPC Danzante Bay Golf Club - Loreto

• A Rees Jones Course designed with player friendly fairways • Member discounts available • Club House has a bar and restaurant with spectacular views of the bay and provides in-store shopping for golf apparel and accessories • Tournaments and special events for adults and children are held on an ongoing basis • Practice facility features a dedicated short game area • Gold/VPA members only

Last Updated May 2024

• Fees

Additional Information & Tips

• Avoiding Scams

• Eagle’s Wings Foundation

• FAQs

Last Updated May 2024

FEES

Last Updated May 2024

Don't Fall for Scammers or Their Scams! Even when it can be hard to spot scammers, it is not impossible to do so. Scammers rely on various tactics to obtain information. The most common ones are using social media or calling members to gather data and directly calling the member and asking them direct questions.

During the chat or call, they may offer gifts, make false promises, or use high pressure sales tactics to get their desires.

So, when you doubt whether you are talking to an actual Member counselor, call us or send us a message, we will let you know if they are trying to scam you!

Last Updated May 2024

Follow these tips to protect yourself, your family, and your friends from scammers!

• Familiarize yourself with potential vacation ownership scams. • Ignore any offer involving paying more than the original price to exit your contract. • Don't give personal information to unknown people. • Do not pay upfront fees or taxes for services you have not received. • Always check the reviews and reputation of the company that is contacting you. • Google the business address and see if they have an office. If they do, call the office's number. • Don't send a wire transfer after receiving an unsolicited telephone call or email. • Contact a trusted legal or financial expert before making any decisions. • If the person is forcing you for the information, you are probably under a scam attack. • Prior to conducting any transaction, confirm that the reseller's agents are licensed to sell real estate in the same location as your property. Work only with licensed real estate brokers and agents and verify their licenses through the state's licensing agency. Please share this information with your closest ones. You can prevent them from being scammed. If you feel that you have been part of a scam, please share details of the scam with us by filling the following format: https://myuvci.com/member services/scam-intake/ Last Updated May 2024

Club Recommendations

The Eagle’s Wings Foundation (EWF) is a California based non-profit organization created by the Villa Group and the late Jim McCarthy in 1999, a long time Universal Vacation Club (UVC) member. The Foundation’s mission is to aid charitable groups in the cities and neighboring areas around the Villa Group resort cities. Its mission is to “give back” to those communities that have provided so many years of wonderful vacation memories to Villa Group vacation owners in their “home away from home.”

Last Updated May 2024

WORKING TOGETHER WE MAKE A DIFFERENCE!

EWF representatives are on ground all year – giving back to the community directly and through our partner charities.

Our members donate through their maintenance fees, on-site, or on the website.

Villa Group contributes by matching the annual auction funds – everything raised at our Annual Members Social is doubled.

PLUS – During upgrades and renovations, the hotels donate items such as mattresses, microwaves, towels, sheets, lamps and other furnishings and amenities at affordable prices to employees and others in the area. 100$ of the funds collected are donated to Eagle ´ s Wings to benefit different community projects.

Last Updated May 2024

FAQ

Frequently Asked Questions

• Why is there no availability when I call the Club, but I can book nights on websites like Expedia.com?

Villa Del Palmar Resorts were built by the developer, the Villa Group. As each week is sold to Club membership, the developer gives one week of space to the Club. For example, If the developer has sold 75% of weeks to the Club, the developer owns the remaining 25% of inventory, and may sell it to wholesale companies like Expedia or other wholesalers. Therefore, you might see advertisements on-line for space when you cannot book it through the Club. • Gold Card Discount vs. VIP Card Discounts 10% Gold Cards are provided automatically for all Gold, VPA, and VIP1 members without a presentation. Elite member receive a 15% discount card without a presentation. To receive the VIP discount card members are required to attend a members update presentation every stay they wish to obtain this card. VIP Cards are provided solely through the Marketing Department in each destination and are completely separate from membership benefits. • Do I have to attend an update meeting on every vacation? Gold and VPA automatically receive a 10% discount card with no presentation required, except Premier memberships. To receive the VIP discount card members are required to attend a members update presentation every stay they wish to obtain this card. We recognize not everyone wants to attend a presentation while they are on vacation, which is why we offer the VIP card as an incentive to those that attend. • Upgrades subject to availability, no guarantees The complimentary upgrade is a member benefit provided if space is available in the Club Inventory upon check-in. The inventory allotments and assignments follow a very thorough process at our vacation ownership properties. For every membership sold, the Club receives the corresponding inventory from the Developer. Although the Club is allocated a significant amount of inventory, a portion of the inventory is available to the resort developer who purchased the land and built the resort. Therefore, there may be rooms available at a discounted rate through the developer but not available to the Club. • Why can’t I request a specific unit or location prior to arrival? Due to the volume of room requests at the resorts, the Club is not able to guarantee room requests prior to arrival. These are subject to availability (on a first-come, first-served basis). If you should have special requirements based on a medical condition, please contact the Club so that we may make arrangements for you.

Last Updated May 2024

FAQ Frequently Asked Questions

• What is Home Resort (Non-Premier / Premier members only)? Only applicable to Member and Premier memberships. Home Resort is the primary use Resort.

• What is the difference between co-owner and beneficiary?

A co-owner refers to multiple members on the contract. Co-owners can be added or removed at any time and all co-owners share an equal responsibility with the membership. A beneficiary is a ´´ tentative ´´ person that could take over a membership as primary if all original members were to be deceased. A beneficiary has no rights or responsibility to the membership without a statement or will effective prior to member’s passing.

• Can I use the pools and other resort facilities at the sister properties in the region?

You are welcome to use the restaurants at all sister hotels (Reservations are required; meal plan restrictions may apply.) HOWEVER, the use of pool areas are restricted to the resort at which you are staying. Regarding the spa, only Elite members have access to wet areas, other members must have a spa service scheduled.

• What is a Wait List and how does this work? To accommodate high levels of use and demand for certain rentals of the Calendar Year for certain Projects, the Club Manager shall have the right to establish a special reservation wait list for those days which are unavailable to the Members due to heavy booking. • Can I share my member benefits with my family and friends? Benefits apply to those who are on the contract and are not provided to every guest of member visiting the resort. • Elite Suites upgrades are only for Elite room bookings Elite members complimentary room upgrades do not apply from a regular unit to an Elite suite unit. Room upgrades to larger Elite suit units only apply when booking that category type. Last Updated May 2024

FAQ Frequently Asked Questions

• Being Elite member with multiple independent reservations on one trip, should I get the welcome amenities on each reservation? Welcome benefit is applied only once, even with multiple week stays. However, room amenities can be refreshed once per week by request. • Being an Elite member, why am I not booked in an Elite room automatically? Elite Suites reservations must be requested specifically. The Elite Suites are suites that have enhanced amenities and furnishing and therefore have a different point value. • Being an Elite member, Why do I not receive the Elite floor amenities even when I am not booked in an elite room? The enhanced amenities of the Elite suites are due to the additional point cost and therefore do not correspond to a regular unit reservation. • What happens if I run out of points (10 years) by using the accelerating program, am I still considered a member through the 50-year contract? Can I still use the “preferred points” in summer or rent Club Time during winter season? Per contract, you are part of the Club until expiration date, and can use Preferred Points, Club Time, and buy special promos. What is Optimal Use? “Optimal” refers to the flexibility and value of the points you have purchased. Club points may be used in any type of suite, or any Season as referred to in the Club Use Schedule and Points Table. What is the mandatory service fee? The Service Fee Program consists of a charge per day (based on unit size) and is designed for the entire behind-the-scene employees, such as Gardeners, Maintenance, Housekeepers, and Laundry staff, who make your stay at the resort the most comfortable and enjoyable as possible. In addition to a competitive salary paid by the Developer, this daily fee is a standard hospitality industry practice in Mexico and the US. • •

Last Updated May 2024