ResortCom

35 YEARS OF MAKING TIMESHARE WORK.

CUSTOMIZED SERVICES

ResortCom delivers revenue-generating financial contact center services to vacation ownership clubs, timeshare developers, and resort groups. We lead the way as an expert strategic partner providing essential and secure tools for the vacation ownership industry. Our incomparable technology tools, developed over three decades of interaction with resort developers, vacation clubs, travel clubs and their members/owners, cover all the intricacies of timeshare operation. As the most established provider of member services exclusively to the hospitality industry, we are ready to be your partner, helping you achieve exceptional results with safe and sound security. Healthy portfolios, low delinquencies, and low foreclosure rates are the hallmark of our deep vacation ownership industry expertise. Our secret is a combination of state of the art technology and a team of excellent people who understand customer service and what it takes to make vacation ownership members comfortable and happy with their purchase.

Our typical objectives are to deliver outstanding customer service and generate revenue for the companies we support. To assure our systems and team members are extensions of our partners, we train our team to be as knowledgeable as our partners’ onsite staffs. We pride ourselves in being experts in a variety of services:

Maintenance Fee Billing

Loan Portfolio Management

We are recognized as a leading strategic partner with the best performing portfolios and the lowest cancellation rates.

Our finely tuned billing system works like clockwork providing a turnkey solution to 250,000 members per year.

Custodial Services and Lender Support

Tax Withholding Trust Administration

We deliver strategies tied to our clients’ structures and business goals, fostering consumer confidence with the highest security.

We understand the developer’s priorities by offering a robust, customizable platform in real time with real customers.

Credit Card Processing

Collections

We help you get paid by reaching timeshare customers with professionally trained team members from our contact center.

Ensuring your records are safe and secure is our primary concern. We process over $950+ miIlion in credit card transactions every year.

Contact Center

Reservations

Booking with ResortConnect TM makes vacations easy for timeshare members and manages 100% of the end-to-end customer experience.

Our friendly, professional, multilingual contact center team handle whatever your members need, helping fulfill the promises made at the sales table.