TAFER Residence Club Brand Guidelines - 2024

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MEMBER MARKETING TEMPLATES NOVEMBER 2023

BRAND COLORS

MONTHLY NEWSLETTER

NOTICES

PRE-ARRIVAL EMAIL TEMPLATES

DEAR JOHN:

Your vacation is less than 45 days away and I am reaching out to you to see if you have any questions about your upcoming trip.

Your vacation is less than two weeks away and we can’t wait to welcome you to Garza Blanca Los Cabos!

My name is Zachary Doe and I am your personal concierge. My goal is to provide you with a seamless vacation experience and ensure that you have everything you need set up prior to your arrival at Garza Blanca Los Cabos.

Reservation #

Confirmation #

Reservation #

Confirmation #

Reservation #

Confirmation #

Options Purchased:

If you would like to discuss your upcoming reservation, resort offerings, or activities, please respond to this email or call me at XXX .

I will be sending you information on the all-inclusive meal plans, transportation to and from the airport, activities, spa options, and destination activities over the next few weeks.

I am here to help you arrange anything you may desire to make your next vacation extraordinary.

OPTIONS TO CONSIDER: All-Inclusive Meal Plans Roundtrip Transportation Spa Services Activities Member’s Update

If you would like to speak with me regarding your upcoming vacation at any time please respond to this email or call me at XXX-XXX-XXXX .

Please respond to this email or call me at XXX so I can confirm and finalize the details of your upcoming stay with us. I also need to make sure that you’ve received and printed all of the confirmations you have for your upcoming vacation so that you have a seamless vacation experience.

I look forward to helping you plan your next extraordinary vacation experience and welcoming you back to your home away from home soon.

I am here as a resource for you to ensure that your next vacation is extraordinary. I look forward to speaking with you soon and welcoming you to beautiful Garza Blanca Los Cabos.

Best Regards, Zachary Doe (702) 263 9650 agent@resortcom.com

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PRE-ARRIVAL EMAIL TEMPLATES

The layouts will remain the same for all properties, updating the top image for each resort.

This field will be coded to match the Member’s Name

DEAR JOHN:

The name of the Resort will change as well.

Reservation #

Confirmation #

This field will be coded to retrieve the information from the system.

Options Purchased:

I will be sending you information on the all-inclusive meal plans, transportation to and from the airport, activities, spa options, and destination activities over the next few weeks.

If you would like to speak with me regarding your upcoming vacation at any time please respond to this email or call me at XXX-XXX-XXXX .

The agent’s contact info will be added using custom coding from the agent’s email platform.

I look forward to helping you plan your next extraordinary vacation experience and welcoming you back to your home away from home soon.

Best Regards, Zachary Doe (702) 263 9650 agent@resortcom.com

Forward this to another member as appropriate

Unsubscribe from TAFER Hotels & Resorts alerts.

Unsubscribe from all mailings from ResortCom International.

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POSTCARDS

MEMBER BROCHURE & COLLATERAL

INCENTIVE WEEK TAFER RESIDENCE CLUB EXCLUSIVE OFFER

Date issued (dd/mm/yyyy)

Valid Until (dd/mm/yyyy)

This certificate entitles the members listed below to one (1) complimentary stay at Villa del Palmar Cancun. To be used any time from week 1 to week 50 (except Holiday Season Weeks) and within 18 months from the issued date.

Complimentary accomodations ( room only ) will be provided for Two (2) people in a Studio unit for seven (7) nights. Reservations are subject to terms and conditions listed on this Certificate,

Primary Member Name (s): Membership Contract Number: Membership Purchase Date:

TERMS & CONDITIONS:

* This certificate will activate once the loan associate with the Membership is paid in full, unless indicated differently on Exhibit C of the Membership Purchase Agreement. * All reservations must be for seven (7) nights. Any unused nights will exprire. * Expiration of this certificate cannot be extended or modified. Any cancellation of reservartions must comply with the current Rules & Regulations. * All reservations must be requested and booked through Resortcom:

USA / CAN 1-855-310-9634 MEX 001-866-550-3602 E-mail: memberservices@resortcom.com

* Reservations can be requested with a maximum of 18 months and a minimum of 30 days prior to travel date. * This certificate is non-transferible and at least one of the primary members must be present at check in. * Members can request larger suite whrn booking and use additional currencies to pay for the difference. Additional currencies are: Existing Club Points, preferred Points (if applicable), Club Time. The amount to be paid will be determined at the time of reservation. * This certificate cannot be used in conjuction with any other promotional offer.

The consumer(s) hereby acknowledge and agrees to the above effective as of:

Member’s Name and Signature:

Verification Loan Officer Name and Siganture

Sales Representative Name and Siganture

MEMBER BROCHURE & COLLATERAL

LAST UPDATED: 4-20-22

ACTUALIZADO: 20-OCT-22

EL ITE MEMBERSHIP CLUB

ELITE FOUR STAR CLUB

ELITE FIVE STAR CLUB

ELITE RESIDENCE CLUB

ELITE CLUB CUATRO ESTRELLAS

ELITE CLUB CINCO ESTRELLAS

ELITE MEMBERSHIP CLUB BENEFITS Exclusive Elite Member Reservations Center Additional Reservation Booking Windows (30, 60, 90 days in advance)

ONSITE UPGRADES

ELITE CLUB RESIDENCIAL

BENEFICIOS DE LA MEMBRESÍA CLUB ELITE

MEJORAS

Centro de reservaciones exclusivo para miembros Elite Periodos de reservación adicionales (30, 60, 90 días de anticipación) Préstamo de Puntos Club (7, 10, 10 años de anticipación) Servicios Elite previos a su llegada (90-14 días antes de la llegada) Ascenso de Categoría (Vista/Tamaño) (7, 14, 14 días antes de la llegada) Inventario Elite disponible (reservado por 9, 6, 6 meses por adelantado) Inventario de suites Elite en ciertos resorts (25, 26, 27 meses de anticipación) Acceso al inventario de Villa La Estancia Cortesía de transporte privado de lujo al aeropuerto (1, 2, 3 viajes redondos) Opciones de descuento/mejora Elite en traslados al aeropuerto Sin tarifas adicionales para invitados Procesos Elite de Pre-llegada y registro Bienvenida Elite (toalla fría, bebida de cortesía, brazaletes Elite) Servicio de Concierge Elite Internet de alta velocidad ilimitado de Cortesía Masaje sueco de cortesía (2, 4, 6) Entrega de vino (regalo de bienvenida) Tarjeta de descuento Elite -15 % en alimentos, spa, Palmita, agencia de viajes Reservaciones y asientos prioritarios en restaurantes Toallas Elite especiales para playa/piscina Acceso gratuito a las zonas húmedas del spa/Descuento para invitados Servicio de cortesía nocturna con postre incluido Amenidades especiales para habitación, baño y cocina Mesa Elite en Member Party (según disponibilidad) Tarifas de recomendación adicionales (150 % 200 % 300 %) Entretenimiento mejorado (Suites Élite y propiedades más nuevas) Banca automática de vacaciones **Cortesías/prioritaridad en reservaciones de cabañas/camas balinesas Demostración de cocina con chef: asistencia garantizada Fiesta privada Élite/Cena con los directivos Entrega de flores y frutas frescas (regalo de bienvenida) Salida tardía automática Viajes en temporada vacacional - Excepción en Combinación de puntos Aceleración - Capacidad de uso de 4 años naturales de contrato a favor Reservas garantizadas con poca antelación (ventana de 14 a 60 días) Mayordomo de Club Residencial/Concierge privado Servicio de chef nocturno (cena privada) Registro de entrada anticipado Café y entrega de periódico todos los días (cuando esté disponible)

Borrowing Club Points (7, 10, 10 Years in Advance) Elite Pre-Arrival Services (90-14 days Prior to Arrival)

Room Upgrade (View/Unit Size) Request (7, 14, 14, days prior to arrival) Elite Inventory Available (allotment held for 9, 6, 6 months in advance) Elite Suite Inventory at Featured Resorts (25, 26, 27 months in advance) Access to Villa La Estancia Inventory Complimentary Private Luxury Airport Transportation (1, 2, 3 round trips) Elite Airport Shuttle Discount/Upgrade Options No Guests Fees Elite Pre-Arrival and Check-In Process Elite Greeting (Cold Towel, Complimentary Beverage, Elite Bracelets) Elite Concierge Services Complimentary Upgraded Unlimited Internet Complimentary Swedish Massage (2, 4, 6) Wine Delivery (Welcome Gift) Elite Discount Card - 15% on Food & Beverage, Palmita, Spa, Travel Agency Priority Restaurant Reservations & Seating Special Elite Pool/Beach Towels Complimentary Access to Spa Wet Areas/Discount for Guests Nightly Turndown Service with Sweet Treat Speciality Amenities for Room, Bath and Kitchen Elite Table at Member Party (Based on availability) Additional Referral Fees (150%, 200%, 300%) Enhanced Entertainment (Elite Suites and Newer Properties) Automatic Vacation Banking **Complimentary/Priority Reservations for Cabanas/Balinese Beds Cooking Demonstration with Chef - Guaranteed Attendance Private Elite Party/Dinner with Management Flowers & Fresh Fruit Delivery (Welcome Gift) Automatic Late Check Out Holiday Season Travel – Combining Points Exception Acceleration - Ability to use 4 years' use from back end of contract Guaranteed Short Notice Reservations (14-60 day window)

Sólo 5*/RC

5*/RC Only

Sólo 5*/RC

5*/RC Only

Sólo 5*/RC

5*/RC Only

Residence Club Butler/Private Concierge Evening Chef Service (Private Dinner Party) Early Check In Daily Coffee & Newspaper (when available) Delivery

*Sólo RC *Sólo RC

*RC Only *RC Only

**Una reserva de cabaña/cama por miembro. Sujeto a una política de ausencia y lista de espera en los resorts correspondientes. Esta política también se aplica a los resorts con área de playa únicamente

**One cabana/bed reservation per member. Subject to a No Show and Wait List policy at applicable resorts. This policy also applies for resorts with beach area only

Los beneficios están sujetos a cambios en cualquier momento según sus Reglas y Regulaciones, y no son transferibles a invitados de los socios. Para consultar la versión actualizada de beneficios Élite, visite: https://www.taferresidenceclub.com/members/elite-membership

Benefits are subject to change at any time per your Rules & Regulations and are not transferable to guests of members. For your most current Elite Benefits Chart visit https://www.taferresidenceclub.com/members/elite-membership

MEMBER BROCHURE & COLLATERAL

LAST UPDATED: 7-12-22

CLUB DE MEMBERSÍA

ELITE MEMBER RULES & BENEFITS “CHEAT SHEET” Elite Tier Status - Points from all Villa Group and Tafer accounts may be combined to achieve Elite Status. * Use rights and reservation rules apply for specific Club. Exclusive Elite Member Reservations Center - specially trained Elite reservation and member service agents Additional Reservation Booking Windows (30, 60, 90 days in advance). Regular VPA members have ability to make reservations 24 months in advance. 4 star - 25 months, 5 star - 26 months, RC - 27 months Borrowing Club Points (7, 10, 10 Years in Advance). Regular VPA members can borrow five years in advance. Elite Pre-Arrival Services (90-14 days Prior to Arrival). Member assistance making airport transfers, booking spa appointments, meal plans or excursions. Elite Inventory Available (allotment held for 9, 6, 6 months in advance). A special allotment of rooms is held for Elite members for reservations made between 6-9 months prior to arrival. Elite Suite Inventory at Featured Resorts* (25, 26, 27 months in advance). Includes assorted premium liquors and snacks, furniture/furnishings, accessories, décor, artwork, room amenities, draperies, bedding and linens, premium bath furnishings and bath products, terrace furniture, electronic and audio-visual systems, appliances, and other appointments. Hotel can book unused Elite Suites, but guests do not receive amenities. *Applicable to certain Club types. Room Upgrade Request (View/Unit Size) (7, 14, 14, days prior to arrival). Upgrade of view and one-unit size.

RESIDENCE CLUB

GUEST USE OF BENEFIT/NOTES

4 STAR 5 STAR

REGLAS Y BENEFICIOS DE SOCIOS ELITE

RESIDENCE CLUB

USO DE BENEFICIOS/NOTAS

4 STAR 5 STAR

All Owners/Co-Owners listed on account have same rights. All accounts are billed at same MF rate - reservations made on any

Todos los Propietarios/Copropietarios en la cuenta tienen los mismos derechos. Todas las cuentas se facturan a la misma tasa de la cuota de mantenimiento - reservaciones hechas en cualquier cuenta reciben los beneficios Elite. * Excepciones deben ser aprobadas.

Estado de Nivel Elite - Puntos de todas las cuentas de Villa Group y Tafer pueden ser combinadas para obtener el Nivel Elite. * Los derechos de uso y las reglas de reservación aplican a un Club específico. Centro de Reservaciones Exclusivo para Socios Elite - agentes de reservaciones Elite y de servicio al dueño especialmente entrenados Periodos para Hacer Reservaciones Adicionales (30, 60, 90 días de antelación). Socios VPA Regulares tienen la habilidad de hacer reservaciones con 24 meses de antelación. 4 star – 25 meses, 5 star – 26 meses, RC – 27 meses Tomando Prestado Puntos (7, 10, 10 Años de Antelación). Los miembros regulares de VPA pueden pedir prestado con cinco años de anticipación. Servicios Elite Previos a la Llegada (90-14 días antes a la llegada). Asistencia a socios haciendo traslados del aeropuerto, citas en el spa, planes de comida o excursiones. Inventario Elite Disponible (inventario retenido con 6, 9, 9 meses de antelación). Inventario especial retenido para socios Elite para reservaciones hechas entre 6 – 9 meses antes de la llegada. Inventario de Suites Elite en Propiedades Destacadas* (25, 26, 27 meses de antelación). Incluyen variedad de licores y meriendas premium, muebles y enseres, accesorios, decoración, obras de arte, amenidades en la habitación, cortinas, ropa de cama, muebles de baño premium y productos de baño, muebles en la terraza, sistemas electrónicos y audiovisuales, electrodomésticos y otros accesorios. El hotel puede reservar suites Elite disponibles, pero los huéspedes no reciben las amenidades. *Aplicable a ciertos tipos de Club. Ascenso en Tipo de Habitación (Vista/ Tamaño de Unidad) Solicitud (7, 14, 14, dias de antelación). Ascenso de vista y tamaño.

account receive the Elite benefits. *Exceptions must be approved.

All Owners/Co-Owners listed on account have same rights.