Garza Blanca Residence Club Membership 101 Updated 1-20-22

FAQ

• Can I share my member benefits to my family and friends? Benefits apply to those who are on the contract and wouldn’t be provided to every guest of member visiting the resort. • Can I use my points to pay for my bill at the resort? This is not yet an option, but they are applicable to numerous services available at the Resort. • Do I have to attend an update meeting on every vacation? To receive the VIP discount card members are required to attend a members update presentation every stay they wish to obtain this card.We recognize not everyone wants to attend a presentation while they are on vacation, which is why we offer the VIP card as an incentive to those that attend. • Being Elite member with multiple independent reservations on one trip, should I get the welcome amenities on each reservation? Benefit is applied only once, even with multiple week stays. • Being an elite member, why am I not booked in an elite room automatically? The Elite Suites are suites that have enhanced amenities and furnishing and therefore do have a different point value. • Being an elite member,Why do I not receive the elite floor amenities even when I am not booked in an elite room? The Elite Suites are suites that have enhanced amenities and furnishing and therefore do have a different point value. • What happens if I run out of points (10 years) by using the accelerating program, am I still considered a member through the 50- year contract? Can I still use the “preferred points” in summer or rent ClubTime during winter season? Per contract, they are part of the club until expiration date. Can use Preferred Points, Club Time, buy special promos and getaways. • What is Optimal Use? The use of the value of the points purchased. Member is not limited to the use indicated in the “Optimal Use” as club points may be used in any type or suite, or any Season as referred to in the club Use Schedule and Points Table.